Classify tickets, draft replies grounded in your own KB, and auto-route by intent — without exposing customer data to a third-party SaaS.
A WHMCS addon that talks to a small Node service you control. Your API keys and customer data never leave your infrastructure.
Every new ticket gets tagged: billing, technical, sales, abuse, or general — with a confidence score.
Agents open a ticket and see a pre-drafted response grounded in your knowledge base, with inline citations.
High-confidence tickets are moved to the right department automatically; everything else stays in your triage queue.
Every AI action is recorded in your WHMCS database. You can prove what was suggested, by whom, and when.
Bring your own Anthropic API key, or point the service at a self-hosted model. The WHMCS side stays the same.
HMAC-signed requests, configurable retention, no third-party SaaS in the path. Self-host the inference service or use ours.
Two pieces: the WHMCS addon (PHP) and the AI service (Node).
# 1. Clone
git clone https://github.com/liquidmonks/intelligent-helpdesk-pro.git
cd intelligent-helpdesk-pro
# 2. Run the AI service
cd service
cp .env.example .env # add your ANTHROPIC_API_KEY + SHARED_SECRET
npm install
npm start # listens on :8787
# 3. Install the WHMCS addon
cp -r ../modules/addons/intelligent_helpdesk \
/path/to/whmcs/modules/addons/
# 4. In WHMCS Admin → Setup → Addon Modules:
# activate "Intelligent Helpdesk Pro" and paste your service URL + secret.
Self-hosted is free and MIT-licensed. Managed inference is paid.
Run the Node service yourself. Use your own Anthropic key.
We host the inference service. You install the WHMCS addon and point it at us.
Higher volume, custom KB connectors, on-prem deployment.